Browse our wide range of products by clicking on the category links on the left hand side of the page.When you find something you wish to purchase, click the "Add To Basket" button.To review the items that you've added to your shopping cart, click the "Shopping Basket" tab on the top. Once you are satisfied, click the "Check Out' tab on the top. Complete the check out form and click the 'Submit Order' button.Once completed, you will be shown your purchase order with payment instructions and a copy of it will be emailed to you ^ Back to top
All the products on our site are priced 15-30% below normal retail store prices. We are able to offer such competitive prices because we are based solely online and do not incur the cost of running a physical store. On top of that, we also offer additional discount based on your order quantity: Pricing Discount Packs Required (same colour,size & type) Retail 0% 1-4 packs Bulk 5% 5-19 packs Wholesale 20% 20+ packs Our system automatically calculates the price based on the amount of packs your order. ^ Back to top
For Australian customers, we accept Direct Bank Deposits, Cheques and Australia Post Money Order. Please include your Order ID on your cheque/money order. Direct Deposit Bank Details Bank : Westpac BSB : 034072 Account Number : 162733 Account Name : Janice Joy Ho Cheques / Australia Post Money Order Our address and payee details are included upon checkout and in your confirmed email invoice. Credit card payment (Visa / Mastercard) via Paypal We use Paypal a Global Trading & Financial Service to process our credit cards. Paypal is used by some of the largest e-commerce sites in Australia such as ebay.com. Click here for more information about Paypal. We do not store or handle any credit card information. Orders will only be processed once payment clears. This will normally take one to two business days for Direct Bank Deposit and Credit Card payments and one business day after receiving your Cheque or Money Order. If you've placed an order and wish to change your payment method, please email us at shop@beadcharm.com. ^ Back to top
Being an Internet site, it is difficult to determine if items you have chosen to purchase are in stock because there may be other people ordering the same product at the same time. Unfortunately, we are not able to avoid such a situation from happening. In the event when an item you have purchased and paid for is unavailable, we can either: offer you a voucher for you to use when you shop with us the next time to reimburse what is owing offer you a refund for what is owing (for Australian customers only) or you can choose an alternative product(s) from our website with the same value.
We understand that this may be of an inconvenience to you and we do apologize beforehand should this situation arise. If you have any queries regarding our stock, please email us at shop@beadcharm.com. ^ Back to top
You do not need to create an account to place an order. Once you have made your first order, an account will be automatically generated and assigned to your email. Having done so, you can enjoy facilities such as being able to save your bead basket and refer to your order history to see what you have purchased from us. If you wish to save your basket, please make sure you login before you add any items to your basket. Another advantage of being registered is that you can instruct the system to automatically fill in your shipping details when you check out saving you time and the hassle of typing your details. ^ Back to top
It is important to provide us with your current shipping details. To do so : 1. Login into your account by entering your email address and password 2. Click on the 'Account Information' button 3. Update your details 4. Click the 'Update Details' button to submit your changes. ^ Back to top
To check the status of your most recent orders : 1. Login into your account by entering your email address and password 2. Click 'Order History' ^ Back to top
Within Australia, we use the following shipping methods : Australia Post Regular Cost effective solution. Postal delivery time is approximately 3-5 business days. Not insured Australia Post Registered (recommended) Postal delivery time is approximately 2-5 business days. A recipient must be available to receive registered parcels. Insurance cover of up to $100 for purchases. Extra insurance cover of up to $5000 per article can be purchased for $1.10 per $100 or part thereof, up to the $5000 maximum. If you wish to purchase extra insurance, please contact us at shop@beacharm.com. Australia Post Express Postal delivery time is approximately 1-2 business days. Not Insured For International orders, we use : For international orders we offer the following shipping methods : Australia Post International Air Mail Postal delivery time is approximately 5 to 10 business days, depending on destination. Not Insured Insured Air Mail (recommended) Postal delivery time is approximately 5 to 10 business days, depending on destination. Signature required. Insurance cover of up to $100 for purchases. Extra insurance cover of up to $5000 per article can be purchased for $2.00 per $100 or part thereof, up to the $5000 maximum. Please note that we will only be able to help track / reinburse parcels that are insured. ^ Back to top
Shipping charges are automatically calculated on checkout and is determine by the estimated weight of the parcel, destination and shipping method. Australia Wide Delivery Weight Regular Registered Express up to 250 g AUD$ 2.95 AUD$ 3.95 AUD$ 6.95 up to 500 g AUD$ 4.95 AUD$ 5.95 AUD$ 6.95 International Delivery Weight NZ Asia US World Wide up to 250 g AUD$ 4.30 AUD$ 5.30 AUD$ 6.30 AUD$ 7.30 up to 500 g AUD$ 7.30 AUD$ 9.30 AUD$ 11.30 AUD$ 13.30 We highly recommend insurance for international orders. Insurance cost an additional $7.50 for the first $100.00 insured and $2.00 for every additional $100.00 up to $5000.00. When you purchase insurance, you'll receive : coverage against loss, theft or damage of your international mailproof of postingsecure handling a signature on delivery Insurance for international orders are only available for certain countries. Please click to see if insurance is available for your country Note : There might be additional customs/tariffs & duties charges depending on your country's custom regulations. Please check with your local customs for more information regarding this matter. ^ Back to top
At BeadCharm, we make every effort to process (pack and ship) your bead order as quickly as possible. Kindly allow processing time of 1 business day (after payment has been cleared). We advise that you notify us as soon as you make payment so that we can pack and prepare your order for shipment. Below are approximate postal delivery times as advised by Australia Post Registered & Regular Post : 2-5 business days Express Post : 1-2 business days As we have no control over your orders once we post them, the best way to resolve late/missing parcels is to contact Australia Post directly. If you have selected either Australia Post Registered or Express, please follow the following steps: 1) Ring Australia post at 13 13 18. 2) Inform them that you would like to track your Registered/Express Post Parcel. 3) Quote them your reference number which was send to you via email to you when your order was posted They will track down your parcel and inform you of its location. If you experience further difficulties after proceeding with the steps above, please contact us and we will try to help you resolve the matter.Unfortunately for Australia Post Regular, there is no way of tracking your order. Your only option is to lodge a complaint with Australia Post.
All returns will be considered on a case-by-case basis. We do whatever we can to make sure that all products are in good condition before we ship them out to you. A 10% restocking fee will apply in the event of a refund or exchanging of goods. Items must be in its original state and in the condition they were sent in. Partial returns will will not be accepted. Postage costs will not be refunded and return postage costs will be the responsibility of the customer. Items which are on clearance cannot be refunded or exchanged. ^ Back to top
To request for a return please email us within 3 days of receiving your goods at shop@beadcharm.com. . Products need to be returned to us unopened within 7 days if your return is accepted. Upon receipt and acceptance of your return, BeadCharm will exchange/refund your purchase price (not including shipping and handling cost). We will notify you via email once your return has been processed. ^ Back to top